Last updated 19 October 2026
Support
Write to us and a person answers. Most questions are settled in one reply.
Contact
Write to [email protected]. We answer within two business days, usually sooner. Please include your store's .myshopify.com address and the product or shoot in question. For privacy or data requests write to [email protected].
How do credits work?
One credit is one delivered frame (a 4K frame is two). A regenerate costs one. Frames that fail our checks cost nothing.
Is there a free trial?
No. Every plan is a monthly subscription. On Shopify it is billed through Shopify.
A frame looks wrong. What now?
Regenerate it, or write to us with the shoot link. Frames flagged by our checks show the reason.
Does Stillhouse change my products without asking?
No. Nothing is published until you approve it, and it only adds images and media.
What happens if I uninstall?
Access ends at once and the store's access token is erased. Your frames stay in case you reinstall. Imported products are deleted after Shopify's redaction request, or sooner if you ask.